FAQ's

Shared Shop

Where do you ship from?

All of our orders get processed and shipped from China.

 

How long is Shipping take?

After an order is placed it takes about 3-5 business days for your item(s) to be process. Once processed it takes 12-20 business days to ship to the US and about 13-25 business days anywhere else.

If your order hasn't been received in the days allotted above, please contact shop@shared.com

 

How do I track my order once it’s been shipped?

You can track your order in multiple different ways.

  • You can go to our home page and click the “Track Your Order” tab. Once that page loads, you can enter your email and order number to track your order’s status.
  • You can also click on the tracking number that is sent to you via email to redirect you to a website where you can follow the status of your order.
  • Lastly you can go to http://www.17track.net/en and enter your tracking number that you received via email or through the “Track Your Order” tab.

Please keep in mind that it takes 5-10 business days for your tracking number to update its status once shipped.

 

I ordered the wrong item, what do I do to change it?

If you have made a mistake on your order such as choosing the wrong size, colour, design etc. Please contact customerservice@shared.com to resolve any issues and/or mistakes.

 

Shirt is too small/large, how do I return it for another size? 

We are more than happy to provide you with a free size exchange. Please your exchange requests to email customerservice@Shared.com and they will take care of the rest. 

Other 

If you have any other questions, please feel free to email any of your questions to shop@shared.com